FAQs

How to join

There are simple and free ways to join U-Report:

1) Go to our Facebook page and send us a message with the word 'Hello'.

2) Follow us on Twitter (you will automatically be sent a direct message with further instructions)

How we'll protect your data

U-Report will ask for your age, gender, ethnicity and location to register you. We’ll hold all your personal data securely and won’t share it with anyone else. Your answers to all questions will be anonymous and presented alongside those of other young people on the U-Report website.  

We will never ask for any personal or identifiable details such as your full name, date of birth, or home address. If you ever receive a message asking for any of these details please contact us immediately on 0800 243 575, or email U-Report email ureportnz@unicef.org.nz

The site is moderated, but not staffed 24/7.  In the event of an issues 

Using social media

Messages sent via Facebook are subject to their privacy policy. Before using Facebook and U-Report please make sure you are comfortable with how Facebook will store and use your information.

When using Twitter, make sure you just use Direct Messages and don’t post any of your answers publicly. Find out more about Twitter’s privacy policy.

When using these apps your profile may be visible to the site administrator, however your data will never be shared publicly. 

How old do I have to be?

You have to be 13 or over to use U-Report, in line with Facebook and Twitter minimum age regulations New Zealand. 

How can I opt-out?

You can opt-out at any time by sending us the word ‘quit’.

Will you share my details with a third party?

We take your confidentiality and anonymity very seriously and will only ever pass on your message to a third party if you were to contact us and tell us that you or someone else is in danger or risk of serious harm. We will try to talk to you about this first and will support you to find the organisation who can best help you.

IMPORTANT:  U-Report is not staffed by a real person and is not subject to 24hour surveillance. As such, we are unable to respond to urgent messages for help in real time.

 Where can I go for help?

If it is an emergency and you or someone else is in immediate danger, please phone emergency services on 111.

If you are in need of help because you are being hurt or harmed, or feeling upset or unhappy, we want to guide you towards the right support at the exact time you need it. You have a right to be protected, and there are a number of organisations that can assist you. For confidential support and advice, here are some of the organisations you can contact:

·        Youthline provides free advice and counselling services for young people in need of support. They have a free phone line (0800 376 633), text number (734), email address (talk@youthline.co.nz) and chat function on their website. Check out www.youthline.co.nz.

·        Kidsline is a 24/7 helpline for children and teens, run by specially trained youth volunteers. If you call between 4 and 9pm your call will be answered by a Kidsline Buddy; a trained year 12 or 13 student. The number is 0800 54 37 54 and the website is www.kidsline.org.nz

·        What’s Up provide free phone counselling for children and young people, on 0800 942 8787. Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily. Their website is www.whatsup.co.nz.

·        The Lowdown is a website to help young New Zealanders recognise and understand anxiety or depression. The website (www.thelowdown.co.nz) includes info which might help, or you can contact them by sending a free text to 5626 or emailing team@thelowdown.co.nz.

For specific concerns, you might find the following organisations helpful (these are not just specific to young people but will still be able to provide help):

·        Online Bullying –  Netsafe; https://www.netsafe.org.nz/hdc/

·        Sexual abuse – Rape Crisis (www.rapecrisisnz.org.nz) provides support after rape or sexual assault. Their number is 0800 883 300.

·        Depression, mental health and suicide – Lifeline (www.lifeline.org.nz) provides info and 24/7 support for anyone experiencing mental health issues. Their number is 0800 543 354. Lifeline also run the 24/7 Suicide Crisis Helpline, which is 0508 TAUTOKO (0508 82 88 65).

·        Sexuality and gender identity – OUTLine NZ (www.outline.org.nz) provides confidential telephone support. Their number is 0800 688 5463.

 

Technical Difficulties or Other Concerns

If you experience technical difficulties or have any other questions related to U-Report please contact UNICEF NZ U-Report team;

By telephone: 0800 243 575 (Mon-Fri, 9am-5pm)

By email; upreportnz@unicef.org.nz


Need Support?

U-Report – In Need of Help

 

If you are in immediate danger, call 111 for police, ambulance or fire. U-Report is not monitored by a real person 24 hours a day 7 days a week.  This means we are not able to respond to urgent messages for help.  

 

We understand that some of the issues discussed via U-Report may be upsetting.  Some of them may personally relate to you or be issues you may be experiencing, such as bullying, exam stress, emotional, physical or sexual abuse, dealing with depression or mental health issues, needing support for physical health issues, sexuality, employment, or anything else that may be affecting you.

If you are feeling worried or feel that you are in need of help, it is important that you reach out and seek help and support.  If you don’t feel you can reach out to your friends and family, or if you feel you need greater support there are a number of support services here in New Zealand that can help you.  For confidential support and advice, here are some of the organisations you can contact:

·        Youthline provides free advice and counselling services for young people in need of support. They have a free phone line (0800 376 633), text number (734), email address (talk@youthline.co.nz) and chat function on their website. Check out www.youthline.co.nz.

·        Kidsline is a 24/7 helpline for children and teens, run by specially trained youth volunteers. If you call between 4 and 9pm your call will be answered by a Kidsline Buddy; a trained year 12 or 13 student. The number is 0800 54 37 54 and the website is www.kidsline.org.nz

·        What’s Up provide free phone counselling for children and young people, on 0800 942 8787. Phone counselling is available Monday to Friday, 1pm–10pm and weekends, 3pm–10pm. Online chat is available 7pm–10pm daily. Their website is www.whatsup.co.nz.

·        The Lowdown is a website to help young New Zealanders recognise and understand anxiety or depression. The website (www.thelowdown.co.nz) includes info which might help, or you can contact them by sending a free text to 5626 or emailing team@thelowdown.co.nz.

For specific concerns, you might find the following organisations helpful (these are not just specific to young people but will still be able to provide help):

·        Online Bullying –  Netsafe; https://www.netsafe.org.nz/hdc/

·        Sexual abuse – Rape Crisis (www.rapecrisisnz.org.nz) provides support after rape or sexual assault. Their number is 0800 883 300.

·        Depression, mental health and suicide – Lifeline (www.lifeline.org.nz) provides info and 24/7 support for anyone experiencing mental health issues. Their number is 0800 543 354. Lifeline also run the 24/7 Suicide Crisis Helpline, which is 0508 TAUTOKO (0508 82 88 65).

·        Sexuality and gender identity – OUTLine NZ (www.outline.org.nz) provides confidential telephone support. Their number is 0800 688 5463.

Important to note:  U-Report is not monitored by a real person 24 hours a day 7 days a week.  This means we are not able to respond to urgent messages for help.  However, we will follow up on any messages of concern within work hours 9.00am – 5.00pm Monday to Friday.

 

If you have any questions or concerns you can contact the U-Report team by telephone: 0800 243 575 (Mon-Fri, 9am-5pm)

Or via email;  ureportnz@unicef.org.nz